Refund Policy

This Refund Policy explains how Also Coder handles cancellations, refunds and disputes for paid projects and services. It supplements our Terms of Service and any signed proposal or invoice.

1. General principle

We aim to be fair and transparent. Refund eligibility depends on project stage, work already completed and costs already incurred (including third-party purchases on your behalf).

2. Before work starts

If you cancel before we begin active development or design work:

• Advance payment — refundable in full minus any non-refundable third-party costs already paid (e.g. domain registration, stock licences, paid API credits) and payment gateway fees where applicable
• Refunds are processed within 7–14 business days to the original payment method

Inform us in writing at hello@alsocoder.com to initiate cancellation.

3. After work has started

Once design, development or discovery work has begun, refunds are partial and calculated as follows:

"Work in progress" (WIP) is billed at the agreed hourly rate or pro-rata milestone value documented in your proposal.

4. Fixed packages vs custom scope

Fixed packages (e.g. starter website, landing page)

• Cancelling after kickoff but before first draft delivery: up to 50% of package fee may be retained for planning and allocation
• After first draft delivery: no refund on completed design/development phases; undelivered add-ons may be refunded

Custom / enterprise projects

• Refunds follow the milestone schedule in your signed SOW
• Completed and approved milestones are non-refundable
• Disputed quality issues must be raised before final sign-off; we offer reasonable revision rounds as per agreement

5. Revisions and dissatisfaction

We include revision rounds as stated in your proposal. If you are unhappy with deliverables:

1. Provide specific, actionable feedback within the revision window
2. We will revise within agreed scope at no extra charge
3. Refunds are not issued solely because subjective design preferences differ from expectations when work matches the approved brief

If we fail to deliver agreed scope after good-faith revision attempts, we will discuss partial refund or completion credit.

6. Third-party and non-refundable items

The following are typically non-refundable once purchased:

• Domain names, hosting pre-payments, SSL and server setup
• Stock photos, fonts, plugins or SaaS subscriptions bought for your project
• App store developer account fees, payment gateway setup charges
• Subcontractor or specialist fees already committed

These are either transferred to you or documented as expenses in any refund calculation.

7. Subscriptions and retainers

Monthly maintenance, hosting management or retainer plans:

• Cancel anytime with 15 days' written notice before the next billing cycle
• Current billing period is non-refundable once the period has started
• Unused prepaid hours may roll over only if explicitly stated in your retainer agreement

8. Chargebacks and payment disputes

Please contact us before initiating a chargeback. We will work in good faith to resolve issues. Unjustified chargebacks after delivery and acceptance may result in suspension of support and recovery of costs.

9. How to request a refund

Email hello@alsocoder.com with:

• Project name and invoice number
• Reason for cancellation or refund request
• Preferred resolution (full/partial refund, pause, credit)

We respond within 3–5 business days with a breakdown of eligible refund amount.

10. Exceptions

Nothing in this policy limits your statutory rights under applicable consumer protection laws in your jurisdiction where those rights cannot be waived by contract.

For questions, call +91 70790 00797 (sales) or +91 96318 70667 (support).